Roles & Responsibility of a Quality Analyst in call center Up Coming Article Calibration – 12/31/2022Fundamental of Customer Service – 01/7/2023Creating a QA Monitoring Scorecard – 01/8/2023Creating a Complete Automated monitoring system – 01/14/2023Introduction to Power Query – 01/28/2023Subscribe to the YouTube Channel to get the notification ” My Leaning My Sharing“